Refunds Policy
Services:
All services are non-refundable. Should you have any issues arise after your treatment, we offer a 48hour “Grace Period”. This means if you contact us within 48hours of your appointment outlining the issues and provide supporting photographs, we will fix the issue for free IF:
- We can satisfactorily see that it is of no fault of the customer
- Proper aftercare has been followed
No shows or late cancelations (less than 24 hours prior to the appointment time) will incur a 50% fee charged to their saved card on the booking system as outlined when you book your appointment. This is non-refundable and is to help recover lost income. This fee may be charged at a later date to your original appointment time dependant on funds available in your account.
Deposits:
Training deposits are non refundable. Only under special circumstances will we refund the deposit at our discretion. Training spaces are limited and we require deposits to hold your space as well as prepare your specific training kits.
Online Purchases:
Should there be a quality issue, we require the customer to contact Gigi Lash at gigilash@outlook.co.nz within 14 days of the purchase. Supporting photographs are required. In the instance that a quality issue has arisen, we will either replace or refund the product. Whichever is suitable and at our decision.
Product refunds will be the full price paid minus shipping costs. Should we choose to replace the product, this will be free of charge including standard shipping or local pick up.
Product refunds & replacements policies apply to all Gigi products, excluding adhesive. Our adhesive is correctly stored by Gigi Lash however once it is posted we can no longer control the environment it is kept in. Although no issues have yet arisen, we reserve the right to refuse adhesive refunds based on this.
